Time is money- as the saying goes. In fact, time is life; and wasting time means wasting life. This is true to individuals as well as organizations. In a competitive business environment like ours, time is a scarce resource that must be managed skillfully. Without a proper management of time, success is seemingly impossible.
The benefits of effective time and territory management are many, including: less stress and worry, lower expenses, a healthier pipeline, account growth, more sales, a higher income, and more time to spend with your family. Simply put, when you master time and territory management you are happier, healthier, and you make more money.
Customer Service Excellence
“Customer service is an attitude―not a department.”―Mo Hardy
In a highly competitive market, where products are replaceable commodities, it is the customer experience that truly matters. Nowadays, service providers have to differentiate themselves strategically from competitors by involving customers in an emotional way. This is critical for being successful as customer expectations become more sophisticated. This customer service training program introduces participants to both the basic and advanced levels of customer service and the specifics of providing it in a proper modern business setting.
Creativity & Innovation
"Creativity is intelligence having fun." -- Albert Einstein
Many people believe that creativity is a talent. They are mistaken to believe so. It is an innate gift of nature in all of us. The fact is that it mostly deteriorates due to many factors, one of which is corrupt education systems and unhealthy business environments. Creativity is a process and a set of skills to be developed. Get yourself involved in the process and you’ll naturally become a creative person at work and in life as well
Coping with change
Without change there is no innovation, creativity, or incentive for improvement. William Pollard
Change is an inevitable nature of life; it happens to individuals, communities, organizations and countries. Developing the skills needed to cope with change is essential to any progress that could happen to individuals, organizations, or nations. Today’s businesses are keen to train their employees on such skills in order to be flexible and agile enough to endure in the fast changing world of today.
This one day workshop provides insights in theories related to organizational change as well as practical tools that can be used by employees to cope with and manage change. Participants will work on case studies to identify the best fit change approach.
Meeting Management
People who enjoy meetings should not be in charge of anything. Thomas Sowell
How often have you been to a meeting and asked yourself why am I here? Or why is this meeting held in the first place? Holding a meeting needs planning, agenda, careful selection of who to attend and why, and an action plan to what should happen after the meeting. To effectively hold or participate in a meeting, there is a set of skills to develop in order for meetings to be fruitful and beneficial to the overall business process. Join us in this one day workshop and learn how to participate in or manage meetings more effectively.
Problem Solving and Decision making
“When the going gets tough, the tough get going”.
In times of conflicts many people get stressed out; they lose temper and fail to take the right course of action. It requires skills, techniques and an environment of open communication to be able to control flaring emotions and to identify the right decisions to make and the smooth directions to take. No one can ever be labelled “A successful Manager” without sharp problem solving and decision-making skills. Join us in this 2-day workshop and sharpen your skills.
The Art of Leadership
The real leader has no need to lead - he is content to point the way. Henry Miller
Leadership in any organization is the basis of success and excellence. It is the key element to change and improve efficiency in all aspects of the business environment. Studies have shown that the management is responsible for leading change to better situations and to achieve progress, whether in developing the organization's policies and regulations, or in developing the skills and abilities of employees. For that, hard work on the developing leadership skills for those holding management positions in business organization is very important to enable them to lead their organizations towards the desired change and the evolution required.
Business Presentation Skills
Delivering a successful presentation could mean landing a major new contract, better prices for your services, or getting the funding you need. Lewis Howes
In many surveys, “giving presentations” or “public speaking” often tops the list of fears that people have. Even skilled and experienced presenters often admit to feeling nervous before a presentation. Presentation skills are vital to success in today’s fast-paced work environment. We need these critical skills every day when we contribute in team meetings, motivate groups and individuals, persuade others to take actions, deliver bad news to staff, facilitate meetings, and work with regulators, superiors, customers and suppliers.
Modern supervisory skills
Leadership is about vision and responsibility, not power. Seth Berkley
Supervisors and middle-level managers are an extremely important part of the management team since they are the management in closest contact with the people who actually produce the work. The course details the key skills required by a supervisor including leading, communicating with, coaching and motivating members of work teams. A variety of training methods are used on the course, including presentation, discussion, exercises, workshops and demonstrations.
Emotional Intelligence
“When awareness is brought to an emotion, power is brought to your life.” – Tara Meyer Robson
To be able to determine and identify what emotions are at work inside yourself and others is a great human skill. It helps you communicate more successfully, solve problems more easily and make better decisions, and lead others even more smoothly and efficiently. Luckily, it is a skill to be developed rather than a talent exclusive to chosen people. Learning and developing our emotional intelligence is now a prerequisite to anyone who wants to climb the career ladder and become influential. Join us in this 2-day workshop and untie the entanglement of human emotions and interpret them more easily for better career advancement.
Accelerated Learning Training Of Trainers
“The facilitator’s role is to initiate the learning process and then get out of the way.” - John Warren
Accelerated learning is the most advanced teaching and learning method in use today. It’s a total system for speeding and enhancing both the design process and the learning processes. AL has proven to increase learning effectiveness while saving time and money in the process. Rather than learners engaging in short exercises following instructor presentations, AL has learners discovering and creating their own knowledge through meaningful activities and authentic experiences that lead to greater learning. The instructor becomes a facilitator of a learning process and delivers content only to supplement the learners’ process of discovery and creation.
